Research

Restructuring Comment Sections

Published on January 30th, 2015

Comment sections are prevalent on national and local news websites in the United States. Most comment sections are designed as one column of responses organized in a vertical, or cascading, manner. Yet several news organizations have been experimenting with new formats (see, for example, The New York Times and The Washington Post).

In our study, we compared a one-column comment section to a three-column section that organized comments by whether they favored, opposed, or had questions/other comments about the legalization of marijuana. We chose marijuana legalization as it was a topic covered frequently in the news media during the time of the study.

Results showed several benefits to the three-column comment section. More thinking is needed, however, in figuring out how to best display the columns on a page.

Findings include:

  • The three-column comment section was rated more favorably than the one-column comment section.
  • Participants were more likely to leave a comment in the three-column than the one-column comment section.
  • On average, 13% of commenters left comments that were nonsensical or inappropriate (including placing the comment in the wrong column in the three-column comment section). The percentage was similar whether people saw the one- or three-column comment section.
  • The three-column comment section was less familiar to participants than the one-column section.
  • On average, participants spent one-and-a-half to two minutes with the comment sections. There was no difference in time spent with the one-column versus three-column comment section.
  • The one- and three-column comment sections did not intensify polarization or affect attitudes about marijuana.

Researchers

Josh Scacco headshot
Joshua Scacco

Faculty Research Associate