Comment Sections

Moderating Uncivil Comments Hurts Trust In News

Moderating Uncivil Comments Hurts Trust In News

July 18, 2019

The Center for Media Engagement’s previous research showed that uncivil comments can taint the perception of a news site. Now, we look at how those comments affect the moderators of…
Journalism
Attacks in the Comment Sections: What It Means for News Sites

Attacks in the Comment Sections: What It Means for...

January 24, 2019

In a new study, the Center for Media Engagement looked at how uncivil comments affect perceptions of a news site and ways journalists can address the problem. Read More
Journalism
Comment Section Survey Across 20 News Sites

Comment Section Survey Across 20 News Sites

January 12, 2017

We partnered with 20 U.S.-based news organizations to conduct one of the largest-ever surveys of online news commenters. Read More
Journalism
Journalists and Online Comments

Journalists and Online Comments

August 30, 2016

By interviewing working journalists, we learned that they do read the comments and respond to commenters. Read More
Journalism
10 Things We Learned by Analyzing 9 Million Comments from The New York Times

10 Things We Learned by Analyzing 9 Million Commen...

June 21, 2016

This report describes what we learned from analyzing 9,616,211 comments people posted to The New York Times website. Read More
Journalism
Survey of Commenters and Comment Readers

Survey of Commenters and Comment Readers

March 14, 2016

We describe the demographic makeup, attitudes, and behaviors of the people who comprise the online commenting world. Read More
Journalism
Background Information & Facts

Background Information & Facts

June 10, 2015

People are more willing to get involved in political discussion when they're provided with background information containing pro and con arguments. Read More
Journalism
Restructuring Comment Sections

Restructuring Comment Sections

January 30, 2015

There are several benefits - and limits - to using a three-column comment section as opposed to using a traditional one-column section. Read More
Journalism
New Approaches to Comment Moderation

New Approaches to Comment Moderation

November 24, 2014

For three months, we attempted to code for incivility within online news comments in new ways. In this progress report, we share thoughts on what worked, what didn't, and what…
Journalism
Journalist Involvement in Comment Sections

Journalist Involvement in Comment Sections

September 10, 2014

Uncivil comments decreased when a journalist interacted with online commenters. Read More
Journalism
Improving Civil Discourse

Improving Civil Discourse

September 10, 2014

We have partnered with the National Institute for Civil Discourse to research how to improve online discourse. We began by reviewing academic research on creating civil online spaces. In the…
Journalism