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How the Public Views Deletion of Offensive Comment...

June 16, 2021

The Center for Media Engagement teamed up with researchers in three countries to examine how the public perceives comment deletion and the moderators who do it. Read More
How the Public Views Deletion of Offensive Comments

Journalist Engagement in Facebook Comments: Try Ac...

March 24, 2021

We tested journalist responses to Facebook comments on news stories in order to find out which responses led to more positive perceptions regarding the news outlets and its comment moderation.…
Journalist Engagement in Facebook Comments: Try Acknowledging Commenters’ Emotions

Moderating Uncivil Comments Hurts Trust In News

July 18, 2019

The Center for Media Engagement’s previous research showed that uncivil comments can taint the perception of a news site. Now, we look at how those comments affect the moderators of…
Moderating Uncivil Comments Hurts Trust In News