The Center for Media Engagement teamed up with researchers in three countries to examine how the public perceives comment deletion and the moderators who do it....

We tested journalist responses to Facebook comments on news stories in order to find out which responses led to more positive perceptions regarding the news outlets and its comment moderation. The messages were tested in the U.S. and Germany to see how well they worked across different cultures....

The Center for Media Engagement’s previous research showed that uncivil comments can taint the perception of a news site. Now, we…...